Refund Policy

1) Digital Service Notice

M3U8K provides a digital streaming service. After activation and delivery of access details, the service is considered started.

2) Before Requesting a Refund

Most issues can be fixed quickly. Please contact support first so we can:

• Verify your device/app settings (Smart TV, Firestick, Android, iOS, PC).
• Help with login/playlist setup and EPG loading.
• Suggest network fixes (Wi-Fi, speed, VPN if ISP throttles).
• Provide alternate channels/sources if any stream changes.

3) When a Refund May Be Considered

Refund requests may be reviewed if:

• The service cannot be delivered or activated after support verification.
• There is a confirmed technical issue on our side that cannot be resolved in a reasonable time.
• The order was duplicated by mistake (same plan purchased twice) and you contacted us immediately.

4) Non-Refundable Situations

Refunds are generally not provided for:

• Incorrect setup by the customer without contacting support for help.
• Internet problems, weak Wi-Fi, ISP blocking/throttling, or device limitations.
• Preference changes after activation (e.g., changing your mind after using the service).
• Issues caused by unsupported apps/devices or modified/third-party configurations.

5) How to Request Support / Refund Review

Please message us with your order details, device/app, and a short description of the issue. Our team will respond as quickly as possible.